Our promise
We guarantee personalized support for all your requests. Our team is available day and night during your trip-
because your satisfaction is our highest priority.
Luna Azul Travel Store 442 683 2733
National Tourism Registry RNT 27220140027
Queretaro Mexico
Notice of Privacy
NOTICE OF PRIVACY
By official provision and in compliance with the provisions of “The Federal Law on Protection of Personal Data Held by Private Parties” (hereinafter “LFPDPPP”), this Privacy Notice is issued:
1. Identity and address of the person responsible for the personal data.
Myrna Isabel Villanueva Virgen, with address at Mariano Escobedo 226-1, Colonia Centro, postal code 76000, in Querétaro, Querétaro, is responsible for collecting your personal data, the use given to it and its protection.
Myrna Isabel Villanueva Virgen has implemented administrative, technical and physical security measures to protect your personal data, which we demand are complied with by the service providers we hire.
2. Purpose of the information to be collected.
Your personal information will be used to offer you our products and services, inform you about changes in them, evaluate the quality of the service we provide and carry out internal studies on consumer habits.
For the purposes indicated in this privacy notice, we may collect your personal data in different ways:
When you provide them to us directly; when you visit our website www.voyaqueretaro.com, Facebook or WhatsApp, when you use our online services (TMK), and when we obtain information through other sources that are permitted by the LFPDPPP.
In the collection and processing of personal data that you provide us, we comply with all the principles established by the LFPDPPP (article 6): legality, quality, consent, information, purpose, loyalty, proportionality and responsibility.
We collect your personal data directly when you provide it to us through various means, such as when you participate in our promotions or give us information in order to register and be a member of the loyalty program or for us to provide you with a service. The data we obtain through this means may be, among others:
- Name or Social reason
- Name of the legal representative
- Federal taxpayer registration
- Curp
- Home
- Telephone numbers
- Credit or debit card number, expiration date and security code.
- Occupation, position and seniority
- Civil status
- Personal references for purposes of consultation and verification of your data.
- Recommendation from an acquaintance to offer you our products and services.
TERMS AND CONDITIONS
1. Nature of the Service
Luna Azul Viajes designs and coordinates personalized tourist services. Each tour may vary in duration, capacity, logistics, price, and reservation requirements, as indicated in the tour description and the corresponding contract.
2. Reservations
All tours require prior reservation and a deposit to guarantee the service.
Short tours (1–3 hours) may be booked with a minimum of 2 hours’ notice, subject to availability.
Medium tours (4–7 hours) require a minimum of 12 hours’ notice.
Long tours (8–12 hours) require a minimum of 24–48 hours’ notice, depending on logistics and providers.
For groups larger than 10 people, the reservation must be made with the minimum advance notice established prior to signing the contract.
3. Capacity and Rates
Rates depend on the number of participants, type of tour, duration, and included services.
Individual or family tours differ from group tours; therefore, prices may vary.
Final rates are specified in the Contract Annex and must be accepted by the client before confirming the reservation.
4. Payments
Payments may be made in cash, bank transfer, or debit/credit card.
Payments may be made in full or in installments, according to prior agreement.
The client receives an invoice or fiscal receipt in accordance with applicable legislation.
5. Changes and Modifications
Any change in date, route, schedule, or service must be requested by the client and authorized by the agency.
Changes may generate additional costs, which will be informed before being applied.
The agency may modify the order of services for operational reasons, always respecting the contracted quantity and quality.
6. Cancellations
The client may cancel without penalty within the first 5 business days after signing the contract and/or generating the reservation ticket.
Cancellations must be requested in writing or via email.
The agency will respond within a maximum of 48 business hours.
If the service is not provided due to causes attributable to the agency, the total amount paid will be refunded, plus the conventional penalty established in the contract.
7. Force Majeure and Unforeseen Events
If the service cannot be provided due to causes beyond the parties (extreme weather, road closures, contingencies, etc.), the client will receive a partial or proportional refund according to the service provided.
The agency will manage refunds with providers, without assuming additional responsibility.
8. Client Obligations
Provide truthful information for itinerary preparation.
Comply with safety rules and operational guidelines for each activity.
Make payments in a timely manner.
Submit any documents required for the provision of the service.
9. Customer Service
For questions, clarifications, or complaints: Mariano Escobedo 226, Centro, Querétaro, Qro. Tel. +52 442 683 2733 Email: lunazulviajes@gmail.com Hours: 10:00 to 18:00
10. Privacy Notice
The processing of personal data is carried out in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties. The client may exercise their ARCO rights according to the procedure indicated in the Privacy Notice published on this site.
11. Jurisdiction
The parties submit to PROFECO in administrative proceedings and, if differences persist, to the competent courts of Querétaro, Mexico.